This workshop is designed to enable those in a leadership role to develop a greater awareness of their personal style of dealing with conflict in the workplace and in their personal lives. Participants will be encouraged to develop an analytical framework for preventing and managing conflict in their workplace through the use of interactive case studies, role play and discussions.

By the end of this one day workshop participants will be able to:

• Review their understanding of and the ability to manage conflict effectively
• Implement a range of preventative strategies that foster and promote harmonious working relationships
• Explore the theoretical foundations for conflict management & conflict resolution and explain the role, function, and forms of expression of conflict in the workplace
• Demonstrate good practice in managing conflict using the Thomas & Kilmann model
• Identify the conflict continuum and the value of early intervention
• Apply a range of practical interventions in common conflict scenarios in personal, group and/or organizational settings
• Explore a range of case studies and present an analytical framework for diagnosing and responding to presenting conflicts
• Evaluate the benefits of reflective practice in identifying and improving their personal response to conflict