Our Mission

New Links Training Solutions’ mission is to provide first class, expert-driven training and development services to our clients 

Our MissionWe are committed to creating an environment where learners can think, learn and achieve by engaging in the combined process of experiential and taught learning models. We aim to deliver accredited training and non-accredited training to an equal standard of excellence.

All New Links training programmes are designed to challenge, stimulate, and promote the personal and professional development of learners with a focus on encouraging all learners to reach their full potential and competency.

Our underlying philosophy is to emphasise the importance of ongoing personal and professional development to staff, associates, clients and learners alike. It is our stated intention to uphold ethical guidelines in all areas of our adult education and training programmes.

Innovative Professional Development Training

Our QQI Policies


New Links Training Solutions is committed to providing the highest standards of service provided to our clients, learners and other users of our services. Effective communication and consultation methods are essential to our goal. Through the process of effective listening and responding we aim to develop and fortify good relationships with employees and stakeholders alike. In order to achieve this, we wish to promote and encourage open, honest and transparent dialogue on a day to day basis. Communication always needs to be seen as a two-way process where feedback from consultations is viewed as an essential part of our existence and where outcomes of dialogue are acted upon in a timely and professional manner.


We are committed to equality within our organisation and to ensuring that fair treatment is an important part of our day to day business. We wish to promote the philosophy of equality with our staff, associates, service users and other stakeholders.

We aim to ensure that services and programmes are provided fairly to all section of our wider community. We aim to ensure that services and programmes are provided fairly to all sections of our wider community. We aim to provide equal opportunities to existing and future employees, service users, associates and stakeholders.

We are committed to taking action to eliminate any direct or indirect practices or acts of discrimination which act as a barrier to achieving our equality goals. We oppose any form of unlawful or unfair discrimination covered in the 9 grounds of discrimination legislation or any condition or requirement which places another person at a disadvantage and cannot be justified.

 Programme Delivery Development and Review

New Links Training Solutions is committed to developing, delivering and reviewing a range of programmes and services that respond to the needs of learners. We are committed to understanding the needs of our learners by:

  • Provision of a request for additional support forms
  • Reviewing and monitoring client folders
  • Reviewing and monitoring client/learner feedback and evaluation summary
  • Recording and evaluating learner enquiries
  • Pre-course consultation with learners
  • Keeping up to date with current and national trends.

Access Transfer and Progression

New Links Training Solutions is committed to doing as much as we can to facilitate learners entry and successful participation in our programmes.  We are equally committed to ensuring that learners are given all the information necessary to make informed choices in relation to transfer and progression in relation to the course on offer and in accordance with national practice.

Fair and Consistent Assessment of Learners

New Links Training Solutions aims to implement fair and consistent assessment of learners. we will develop and review on continuous basis processes which will assist learners to achieve their specific learning outcomes, monitor learner progress and provider learner feedback. This policy will be achieved by implementing the following procedures:

  • Co-ordinated Planning and Assessment
  • Information to learners
  • Security of assessment and related processes and materials
  • Reasonable accommodation for students
  • Consistency of marking between assessors
  • Internal Verification Process
  • External Authentication
  • Feedback to learners
  • Learner Appeals Process
  • Results Approval

Protection for Learners

New Links Training Solutions aims to provide a facility to protect learners in the event of unexpected cancellation of a programme. In the event that of such an occurrence, procedures are in place to facilitate the learner through transference to another programme, programmes deferral or refund.

Evaluation of programmes and services

New Links Training Solution is committed to ensuring that a comprehensive and inclusive evaluation process exists to ensure that all its programmes and additional services are maintained to an excellent standard. Learner input and feedback from learners is an essential part of this procedure and New Links Training Solutions is committed to ensuring that learner input is integrated into all aspects of the process.

Staff Recruitment and Development

We aim to recruit and select our staff and subcontractors that we need to achieve our strategic goals and who also demonstrate the skills and attributes that are consistent with our philosophy and culture. Recruitment and selection of staff and subcontractors will comply with all legal requirements and with relevant equal opportunity legislation, affirmative action and human resource management principles, policies and guidelines adopted by New Links Training Solutions. This policy applies to all continuing and fixed term – full and part-time appointments and subcontracting trainers.

Subcontracting / Procuring Programme Delivery

New Links Training Solutions has the ultimate responsibility for all programmes being delivered including those programmes which are delivered by a second provider on a sub-contracted basis. New Links Training Solutions has put in place the procedures to ensure consistency of quality of delivery to learners.

Health and Safety

The policy of the Company is to provide a safe and healthy working environment for all staff, contractors and member of the public who may visit the premises. It is also our policy to ensure that health and safety practices are adhered to by tutors and trainers in external training venues.

The Company recognises its obligations and duties as an employer to direct and manage and to ensure, so far as is reasonably practicable, the safety, health and welfare of all employees, contractors and members of the public who may visit its premises as required under the Safety, Health and Welfare at Work Act 2005.

First Aid

There is a comprehensive first aid box available in the New Links Training Solutions office to deal with any minor injuries. In the event of a serious injury, the ambulance service must be called and the Safety Officer notified.

The Safety, Health and Welfare at Work Act require that in workplaces where there are frequent injuries to workers, a large number of employees or where there is a significant risk to health and safety, an employer should ensure that there are adequate arrangements to provide first aid treatment.

First aid boxes are to be made available in all factories and offices.

Accident / Incident Reporting

All incident, no matter how trivial, and whether to employees or visitors must be reported immediately to the Manager / Supervisor or in their absence their deputy on the appropriate form. This is necessary to monitor the progress of safety standards and to ensure that proper medical attention is given where required and as an aid in the identification of hazards so that the appropriate measures can be taken to prevent the accident from reoccurring.

Non-harassment Policy

The Company is committed to providing a work environment free of any kind of harassment. The Company maintains a strict policy prohibiting all forms of harassment. The Company non-harassment policy applies to all persons involved in the operations of the Company and prohibits harassment by any employee of the Company, including supervisors, managers, co-workers and guests, as well as by any person doing business with or for the Company. Harassment in any form, including verbal, physical and visual conduct, threats, demands and retaliation, is prohibited. Harassment includes but is not limited to:

  • Verbal conduct such as derogatory comments, slurs or unwanted sexual advances, invitations or comments.
  • Visual conduct such as derogatory posters, photography, cartoons, drawings or gestures.
  • Physical conduct such as assault, unnecessary or unwanted touching, blocking normal movement or interfering with work, directed at you because of your sex or race or any other protected basis.
  • Threats and demands to submit to sexual requests in order to keep your job or avoid some other loss, and offers of job benefits in return for sexual favours.
  • Retaliation for having reported or threatened to report harassment.

Fire Protection

Fire extinguishers and fire blankets are provided and correctly sited to meet safety requirements. These appliances are provided to deal with incipient small fires.

All firefighting equipment is tested and serviced annually by specialised contractors. In accordance with the recommendations of the appropriate Irish Standard for such equipment, 20% of extinguishers will be discharged each year, and relevant employees trained in the safe and efficient use of the equipment.

Smoking Policy

Smoking is forbidden in enclosed places of work in Ireland. This includes office blocks, various buildings, public houses/bars, restaurants and company vehicles (cars and vans). The ban was introduced by the Tobacco Smoking (Prohibition ) Regulations 2003. The only place where smoking is permitted is in an open yard provided that those who do smoke ensure that they:

  • Carefully extinguish all naked flames, matches/lighters.
  • Use the ashtrays/receptacles provided
  • Make sure that all cigarette ends are fully extinguished when finished.

Disciplinary Action

Where advice and persuasion fail to achieve compliance with safety and health rules, it is the policy of the Company to take disciplinary action on the matter.

Our Commitment: We update our policies and procedures on a regular basis to reflect regulatory and compliance directives from our business partners and the government. If you would like to receive any additional information on the above policies/procedures please contact us and we will be happy to provide you with the information you need.

Tutors Handbook: a procedural handbook is given to all our tutors and this may be consulted to assist with any day to day queries in the training room.

Learners Handbook: a learners handbook may be obtained by contacting tutorinfo@newlinkstraining.com. alternatively all tutors are in possession of a hard copy for review by our learners at any time during their study.  We also provide an electronic copy to learners who use our blended learning online resources.

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