Our Mission

New Links Training Solutions’ mission is to provide first class, expert-driven training and development services to our clients 

Our MissionWe are committed to creating an environment where learners can think, learn and achieve by engaging in the combined process of experiential and taught learning models. We aim to deliver accredited training and non-accredited training to an equal standard of excellence.

All New Links training programmes are designed to challenge, stimulate, and promote the personal and professional development of learners with a focus on encouraging all learners to reach their full potential and competency.

Our underlying philosophy is to emphasise the importance of ongoing personal and professional development to staff, associates, clients and learners alike. It is our stated intention to uphold ethical guidelines in all areas of our adult education and training programmes.

Our QQI Policies

Below is a brief overview of our policies and procedures as part of our ongoing commitment to Quality Assuring your QQI award.  Our policies are updated regularly and a copy of our learner handbook will be made available to you online or in hard copy.  If you are concerned about any aspect of your course please feel free to speak to your tutor or any member of staff.  You may also register a query by email at tutorinfo@newlinkstraining.com   Please note that as of January 2019 all our policies and procedures have been revised and updated in compliance with the following:

  1. Qualifications and Quality Assurance (Education and Training) Act 2012
  2. General Data Protection Regulation (GDPR)
  3. Safety, Health and Welfare at Work Act 2005
  4. Employment Equality Acts 1998–2015 and the Equal Status Acts 2000–2015

GDPR & Privacyplease follow this link


New Links Training Solutions is committed to providing the highest standards of service provided to our clients, learners and other users of our services. Effective communication and consultation methods are essential to our goal. Through the process of effective listening and responding we aim to develop and fortify good relationships with employees and stakeholders alike. In order to achieve this, we wish to promote and encourage open, honest and transparent dialogue on a day to day basis. Communication always needs to be seen as a two-way process where feedback from consultations is viewed as an essential part of our existence and where outcomes of dialogue are acted upon in a timely and professional manner.


We are committed to equality within our organisation and to ensuring that fair treatment is an important part of our day to day business. We wish to promote the philosophy of equality with our staff, associates, service users and other stakeholders.

We aim to ensure that services and programmes are provided fairly to all section of our wider community. We aim to ensure that services and programmes are provided fairly to all sections of our wider community. We aim to provide equal opportunities to existing and future employees, service users, associates and stakeholders.

We are committed to taking action to eliminate any direct or indirect practices or acts of discrimination which act as a barrier to achieving our equality goals. We oppose any form of unlawful or unfair discrimination covered in the 9 grounds of discrimination legislation or any condition or requirement which places another person at a disadvantage and cannot be justified.

 Programme Delivery Development and Review

New Links Training Solutions is committed to developing, delivering and reviewing a range of programmes and services that respond to the needs of learners. We are committed to understanding the needs of our learners by:

  • Provision of a request for additional support forms
  • Reviewing and monitoring client folders
  • Reviewing and monitoring client/learner feedback and evaluation summary
  • Recording and evaluating learner enquiries
  • Pre-course consultation with learners
  • Keeping up to date with current and national trends.

Access Transfer and Progression

New Links Training Solutions is committed to doing as much as we can to facilitate learners entry and successful participation in our programmes.  We are equally committed to ensuring that learners are given all the information necessary to make informed choices in relation to transfer and progression in relation to the course on offer and in accordance with national practice.

Fair and Consistent Assessment of Learners

New Links Training Solutions aims to implement fair and consistent assessment of learners. we will develop and review on continuous basis processes which will assist learners to achieve their specific learning outcomes, monitor learner progress and provider learner feedback. This policy will be achieved by implementing the following procedures:

  • Co-ordinated Planning and Assessment
  • Information to learners
  • Security of assessment and related processes and materials
  • Reasonable accommodation for students
  • Consistency of marking between assessors
  • Internal Verification Process
  • External Authentication
  • Feedback to learners
  • Learner Appeals Process
  • Results Approval

Protection for Learners

New Links Training Solutions aims to provide a facility to protect learners in the event of unexpected cancellation of a programme. In the event that of such an occurrence, procedures are in place to facilitate the learner through transference to another programme, programmes deferral or refund.

Evaluation of programmes and services

New Links Training Solution is committed to ensuring that a comprehensive and inclusive evaluation process exists to ensure that all its programmes and additional services are maintained to an excellent standard. Learner input and feedback from learners is an essential part of this procedure and New Links Training Solutions is committed to ensuring that learner input is integrated into all aspects of the process.

Staff Recruitment and Development

We aim to recruit and select our staff and subcontractors that we need to achieve our strategic goals and who also demonstrate the skills and attributes that are consistent with our philosophy and culture. Recruitment and selection of staff and subcontractors will comply with all legal requirements and with relevant equal opportunity legislation, affirmative action and human resource management principles, policies and guidelines adopted by New Links Training Solutions. This policy applies to all continuing and fixed term – full and part-time appointments and subcontracting trainers.

Subcontracting / Procuring Programme Delivery

New Links Training Solutions has the ultimate responsibility for all programmes being delivered including those programmes which are delivered by a second provider on a sub-contracted basis. New Links Training Solutions has put in place the procedures to ensure consistency of quality of delivery to learners.

Health and Safety

The policy of the Company is to provide a safe and healthy working environment for all staff, contractors and member of the public who may visit the premises. It is also our policy to ensure that health and safety practices are adhered to by tutors and trainers in external training venues.

The Company recognises its obligations and duties as an employer to direct and manage and to ensure, so far as is reasonably practicable, the safety, health and welfare of all employees, contractors and members of the public who may visit its premises as required under the Safety, Health and Welfare at Work Act 2005.

Disciplinary Action

Where advice and persuasion fail to achieve compliance with safety and health rules, it is the policy of the Company to take disciplinary action on the matter.

Our Commitment: We update our policies and procedures on a regular basis to reflect regulatory and compliance directives from our business partners and the government. If you would like to receive any additional information on the above policies/procedures please contact us and we will be happy to provide you with the information you need.

Tutors Handbook: a procedural handbook is given to all our tutors and this may be consulted to assist with any day to day queries in the training room.

Learners Handbook: a learners handbook may be obtained by contacting tutorinfo@newlinkstraining.com. alternatively all tutors are in possession of a hard copy for review by our learners at any time during their study.  We also provide an electronic copy to learners who use our  online resources.


As part of our commitment to fair and consistent assessment of learners and our obligations under the Qualifications and Quality Assurance (Education and Training) Act 2012 evaluation and monitoring reports will be published here on our website. Please click here to view current and past reports.

View All Courses Contact Us