Conversational Intelligence – Judith Glaser’s framework to help us listen, self-regulate and connect with others. While most of my blogs are drawn from my work and experience; this one is different as I am sharing something that I value in my work and that I think will be of interest to anyone who wants …
Imposter syndrome is a subject that comes up often in my work, especially in my one-to-one coaching sessions. More recently one of our aspiring trainers did an excellent presentation on the subject which inspired me to write this blog. What is Imposter Syndrome? Impostor syndrome is sometimes difficult for people who experience it to understand. …
Living and working in a knowledge economy means that we are all using written communications daily to get our jobs done. We sit down at our desks first thing in the morning and the first thing we do is to check our emails. A staggering estimated 306.4 billion emails were sent and received per day …
Albert Einstein once said, “Insanity is doing the same thing over and over and expecting a different result”. Time management is an aspect of your work life that can make or break your day. With a total of 168 hours in a week, it is astonishing how little value some people place on the management …
How do you rate yourself as a communicator? This is a question we ask many of our clients especially if they are in a people-facing role on a day-to-day basis. People facing roles include team leadership, management, training, HR or customer service. These roles collectively require you to be a master communicator and the skill …
The Importance of Assertiveness in the Modern Workplace Read More »
6 Tips to Help Employers to Attract and Retain Talent Workplace dynamics have become more diverse and complex since the pandemic and as we prepare to exit the restraints of the crisis employers are increasingly noticing the effects of ‘the great resignation’. What is the ‘great resignation you might ask and why is it relevant? …
Now that retail is opening again it is important for retailers to focus on maximising customer footfall to increase sales. Whether your business is large or small there are proven visual merchandising techniques that you can use to get your customers to stop, look and enter your store. Visual merchandising doesn’t need to cost the …
Visual Merchandising Tips for Small & Medium Retailers Read More »
With the pandemic somewhat under control and at tentative plan for returning to normal in the workplace; we’re taking stock of the learning preferences of our learners and clients that are likely to emerge post-pandemic. The question of online learning in all its forms is something that we have explored in depth over the past …
As the year comes to a close it is important to take time to reflect on our successes and challenges. We can all agree that 2021 was a year like no other; we started off with the usual optimism that goes with turning the last page on the old year and starting a new year …
I first became interested in Emotional Intelligence otherwise known as Emotional Quotient (EQ) way back when I was studying psychology as part of my degree course. Once I read Daniel Goleman’s book on the subject I was sold and since then I have been working to improve my own Emotional Intelligence in addition to incorporating …
Harness Your Emotional Intelligence – an Essential Skill for The Future Read More »