Workshops & Courses

Train the Trainer – Answers to Your Most Frequently Asked Questions

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The Train the Trainer model is recognised as an industry standard for professionals who train others in the workplace or a range of further education settings.  The skillset needed to deliver effective training interventions is complex and diverse requiring trainers to think critically, interact positively with clients and manage complex group dynamics. The learning and development landscape …

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Upskilling the 21st-Century Workforce

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As businesses strive to recover from the disruption caused by COVID-19 staff training should focus on upskilling and building your 21st-century workforce.  Equally, individuals should be monitoring their professional development to keep themselves relevant to meet the demands of the future skills economy.  According to the World Economic Forum (WEF), we are experiencing a ‘double …

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Team Simulations – Why Experience-Based Training Works

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Many organisations are using team simulation exercises to develop the skills and capabilities of their employees and teams. Team simulation training often comprises employees from different departments who come together to work as a team in an unfamiliar challenging, time-limited, and fun environment. The newly formed teams must work together to communicate, make decisions, solve …

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6 Tips for Maintaining Great Customer Service During Lockdown

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Lockdown 3.0 and the struggle is real – another blow to the economy and retail outlets and non-essential services across the country.  In these times of unprecedented crisis and uncertainty businesses of all sizes are facing new and unfamiliar challenges; it is easy to see how the blurred lines between business sustainability, survival, income generation, …

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7 Tips to help your staff to minimise the effects of ‘Pandemic Fatigue’

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Is Your Staff Experiencing Pandemic Fatigue? The worldwide response from organisations and employees to the COVID-19 pandemic has been phenomenal in terms of co-operation, teamwork, and resilience. The first half of 2020 was dominated by uncertainty and crisis management with the second half of the year focused on survival and adjusting to what has become …

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Virtual Effectiveness – Communication & Connectivity!

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Last March we faced the challenge of pivoting to online delivery of our training courses, workshops and coaching services. Within a very short space of time, we transitioned from face-to-face training to almost 100% virtual learning [VLE]. I can’t say that the transition was seamless but based on feedback from our customers our current VLE …

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