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QQI Level 6: 6N4329 Supervisory Management (6 Days) 

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stepping up

Our Supervisory Management programme provides participants with the opportunity to gain the knowledge and expertise required to excel in a managerial role. Participants will develop a range of supervisory and management skills, as well as improving interpersonal and communication skills. On completion, participants will be equipped with the required skills to manage, supervise and systematically lead their team, or project, using proven communication and teamwork skills. The programme combines both theoretical and practical elements of supervisory management. To embed key learning points, participants will explore real work situations or case studies through interactive group work and discussion.


This course will appeal to professionals who have recently stepped up into a supervisory role, those seeking to expand their existing leadership skills and employees who plan on progressing to a supervisory role.

Course Overview

The following topics are included in this course:

  • Organisational Skills & Duties and responsibilities of a supervisory manager –
  • Exploring a specific work environment –  factors that affect performance
  • Communications (general) & best practice in supervising staff
  • Managing conflict in the workplace
  • Team Leadership – teamwork, negotiation, delegation
  • Decision Making
  • Operational planning – Creating and maintaining a systematic approach to work-related records
  • Data protection & related legislation
  • Report Writing – legal obligations
  • Safeguarding Company Data
  • Departmental Budget planning & allocation – Business/ Sector specific relevance
  • Staff recruitment – contract staff, full-time, part-time, screening, shortlisting, company-specific focus/documents
  • Managing Risk
  • Escalation Processes – When / Why / How should a supervisor escalate an issue
  • Staff Training
  • Staff supervision, Performance appraisal, Coaching for performance, Dealing with poor performance, Strengths-based feedback

In Company Training – Where possible company documents can be used in place of generic handouts to further embed the learning points explored

Course Outcomes

On completion of this course, participants will:

  • Explore the key concepts/principles of Supervisory Management
  • Assess their own management style
  • Improve interpersonal and workplace communication skills
  • Evaluate the challenges and demands of stepping up to a supervisory role
  • Employ a range of team leadership skills to include Negotiation, Delegation, Motivate and Problem Solving
  • Apply up-to-date industry standards, guidelines and recommended practices in supervisory management
  • Create and evaluate effective work  plans
  • Demonstrate a systematic approach to operational planning
  • Recognise the necessary precautions for safeguarding information and data
  • Evaluate staff recruitment procedures
  • Complete a range of staff supervision activities
  • Understand the relevant KPIs and measurements that apply in the workplace
  • Assess staff training needs and implement basic training processes
  • Apply company tools and practices to the supervisory role as appropriate – eg Lean Mindset
  • Manage departmental budgets



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Dates & Locations

1010120: Supervisory Management 6 Days 6N4329

Course Code


Duration (in days)


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26 Feb

05 Mar

12 Mar

19 Mar

26 Mar

02 Apr

Location Dates Price exc. VAT   Status
Waterford 26 Feb – 16 Apr €749.00


26 Feb – 16 Apr

€749.00 exc. VAT


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