Course Outline

In order to effectively manage and run their business, leaders must be able to direct their employees and demonstrate excellent problem solving and decision making skills. Mastering a systematic approach to problem-solving and decision making is a key competence for supervisors, managers and team leads.

Adopting a systematic approach to problem solving helps you to explore and improve your thought processes by asking crucial questions, challenging embedded assumptions, and demonstrating a growth mindset.

Strategic problem solvers are also good at critical thinking because they are able to consider a range of possible approaches to solving a problem rather than relying on bias or instant judgments; more often this systematic approach to problem-solving results in a ‘Win-Win’ outcome for all involved.

This workshop will demonstrate how purposeful problem-solving and decision-making work together and will provide hands-on practice with tools that you can apply in your day to day work.

By the end of this workshop participants will:

• Unlock innovative thinking to solve problems
• Adopt a systematic approach to solving individual, team and work-related problems
• Improve key critical thinking skills, including active listening and questioning
• Systematically analyse context and information to clearly understand and identify a problem
• Use a range of problem-solving tools to solve complex problems in a range of familiar and unfamiliar workplace contexts
• Use problem-solving tools to overcome obstacles and objections
• Select the best technique for making decisions

Training Methods – Virtual, Face to Face & Blended Learning

Training will be delivered using a variety of interactive, experiential training methods including group work, brainstorming, small/large group discussion, role play, quizzes, videos, round table review etc.

Customised Workshops Also Available

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