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QQI Level 5:  5N1619 Retail Selling (5 Days)

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 QQI Level 5 Retail Selling Information

A comprehensive training programme developed to prepare participants for employment in the retail sector.  This course will benefit those who wish to progress towards retail sales, management or related disciplines.

This course is aimed at people who are currently working or who would like to enter into the retail sector.

Course Overview

The following areas are completed:

  • Personal Selling Techniques
  • Customer Relations
  • Handling Payments
  • Importance of presentation and merchandising skills.

Course Outcomes

On completion of this course participants will be able to:

  • Identify the features and benefits of a product or service
  • Open and close sales using proven selling techniques
  • Demonstrate comprehensive product knowledge & deliver a winning sales pitch
  • Develop excellent communication channels with customer and apply relationship selling techniques
  • Overcome customer objections during the sales process
  • Outline the legal and moral responsibilities of a retailer towards consumers
  • Process refunds, voids and vouchers using EPOS systems
  • Manage challenges and deal effectively with customer complaints


Course Locations

We deliver accredited training nationwide, please contact us or view our schedule of course dates in your area.

Course Dates

Please check our schedule for course dates in your area.


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