Reception / Front Office Skills

Course Code: HT003

Accreditation: Certificate of Attendance

This programme will provide you with the skills needed to work in a busy reception environment.

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hotel-reception

Information

This programme will provide you with the skills needed to work in a busy reception environment.

This programme will enable you to become more dynamic within your work place as you deal with daily tasks/demands.

Our Reception / Front Office skills programme is aimed at those who are currently working within an organisation and who wish to upskill in order to develop their general reception/front office skills and and also those who are currently unemployed and wish to further their skills in order to better place themselves in the job market.

Course Overview

The following modules are completed during our Reception / Front Office skills programme:

  • Understanding customer relations
  • Communication skills
  • Telephone techniques
  • Dealing with difficult people
  • Conflict resolution
  • Handling complaints
  • Time Management

Course Outcomes

Upon completion of this course learners will be able to:

  • Clearly define and understand the customer relationship.
  • Communicate clearly, more effectively and professionally.
  • Take a clear concise messages and instructions.
  • Understand how tone and posture can effect the customer’s reaction.
  • Resolve conflicts within the scope of their job.
  • Handle complaints effectively and appease the customer.
  • Manage time effectively in order to complete tasks.
  • Use every day office equipment effectively.

Our Reception / Front Office Skills programme will take place in the following locations:

Waterford, Wexford, Kilkenny, Carlow, Tipperary, Limerick and Cork.

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For more information or to register please click here to contact us.

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