Conflict Management QQI Level 6

Course Outline

QQI Level 6: 6N2775 Conflict Management

New Links Training Solutions offers a certified QQI Level 6 Conflict Management programme designed to help professionals build the skills and confidence needed to effectively manage conflict in both workplace and personal settings.

This practical, interactive course enables participants to explore their personal conflict management style, while learning how to navigate and resolve disputes in group and organisational environments. Using role plays, case studies, and real-world scenarios, participants will develop a solid framework for understanding and managing conflict effectively.

Course Benefits and Learning Outcomes:

Upon successful completion of this QQI-accredited Conflict Management course, participants will be able to:

Recognise the nature, function, and common expressions of conflict in organisational and interpersonal contexts.

Understand and apply a range of conflict management theories and frameworks.

Design strategic approaches to conflict resolution, incorporating problem-solving, negotiation, and mediation techniques.

Identify and use different conflict management styles depending on the situation.

Increase confidence in handling difficult conversations and conflict situations in a professional manner.

Analyse the connection between personal conflict styles and organisational conflict outcomes.

Differentiate between conflict management and conflict resolution, understanding when each is appropriate.

Evaluate the effectiveness of their personal conflict response style, identifying strengths and areas for development.

This course is ideal for team leaders, managers, HR professionals, and anyone seeking to improve their conflict resolution and negotiation skills in professional environments.

Conflict Management 6N2775 Couse Profile Sheet