Conflict Management Workshop

Conflict Management Workshop – Overview

This Conflict Management workshop is designed to help individuals in leadership roles develop greater self-awareness and practical skills for handling conflict in the workplace and beyond. Leaders will explore their personal conflict style and learn how to apply structured frameworks to prevent, manage, and resolve workplace conflict effectively.

Through interactive discussions, role plays, and case studies, participants will gain hands-on experience in using proven tools and models to foster harmonious working relationships, de-escalate tensions, and create a more collaborative work environment.

What You’ll Learn

By the end of this conflict resolution training for leaders, participants will be able to:

Recognise and manage workplace conflict using practical tools and reflective techniques.

Apply proactive strategies to prevent conflict and build positive working relationships.

Understand key theories of conflict management, including the nature, causes, and expression of conflict.

Use the Thomas-Kilmann Conflict Mode Instrument (TKI) to identify effective conflict resolution styles.

Interpret the conflict continuum and understand the value of early intervention in conflict scenarios.

Diagnose conflict situations using a structured analytical framework and apply the right interventions.

Practice conflict resolution techniques in individual, team, and organisational settings.

Evaluate and improve personal conflict response through reflective practice and feedback.

Training Methods

This workshop is available in Virtual, In-Person, or Blended Learning formats. Training includes a variety of interactive, experiential methods such as:

Group work and collaborative exercises

Case studies and role play

Large and small group discussions

Quizzes, videos, and live feedback sessions

Customised Conflict Management Workshops

We also offer tailored training options to meet your organisation’s specific conflict resolution needs and team dynamics.