Using Conversational Intelligence at Work

Using Conversational Intelligence at Work – Workshop Overview

Many believe that the key to success in both work and life is mastering communication. Exceptional communicators demonstrate traits such as emotional intelligence, strong interpersonal skills, and persuasive negotiation abilities. They continuously refine their communication style and stay open to new approaches—constantly “sharpening the saw.”

A growing area of interest in today’s business world is the field of neuroscience. Judith Glaser, author of the first book on Conversational Intelligence, defines it as:

“The intelligence hardwired into every human being to enable us to navigate successfully with others.”

This practical workshop explores how to use Conversational Intelligence to strengthen your professional relationships, enhance trust, and reduce conflict in the workplace.

What You’ll Learn

Through this interactive workshop, you will explore:

How to create purposeful conversations that build trust and connection.

Judith Glaser’s three-level framework for understanding how different types of conversations activate specific parts of the brain.

Techniques to promote integrity, empathy, trust, and balanced judgment.

Tools that are applicable to professionals at all levels across an organisation.

By the End of This Workshop, Participants Will Be Able To:

Define the concept of Conversational Intelligence.

Build and maintain trust-based relationships using Conversational Intelligence tools.

Emphasise true meaning and connect authentically with others.

Identify conversation triggers that enhance innovation and creativity.

Understand and manage the “amygdala hijack” and reduce negative self-talk.

Deepen conversations to communicate effectively and empathetically with colleagues and team members.

Use the Conversational Intelligence Dashboard to maximise business conversations.

Apply active listening and use calibrated questions to build stronger professional relationships.

Training Delivery Options

This workshop is available in the following formats:

• Virtual Training

• Face-to-Face Sessions

• Blended Learning (combining online and in-person delivery)

Training Methods

We use a range of engaging, experiential learning techniques, including:

• Group work

• Brainstorming

• Small and large group discussions

• Role-playing exercises

• Quizzes and interactive games

• Instructional videos

• Round table reviews

Customised Workshops Available

We also offer tailored versions of this workshop to meet the specific needs of your team or organisation.