Managing Your Multi-Generational Workforce

Managing a Multi-Generational Workforce –

Workshop Overview

With up to five generations now represented in many workplaces—Traditionalists, Baby Boomers, Generation X, Millennials, and Generation Z—modern leaders must adapt their management approach to navigate an increasingly diverse and multi-generational workforce.

This practical training workshop equips managers, team leaders, and HR professionals with the insights and skills to lead with empathy, flexibility, and clarity in today’s age-diverse work environments. As Millennials are projected to make up 75% of the global workforce by 2025, and with Gen Z already making their mark, mastering cross-generational communication and employee engagement strategies is more critical than ever.

Why Multi-Generational Management Skills Matter

Organisations that successfully embrace generational diversity enjoy improved collaboration, innovation, and employee satisfaction. However, leading across generations requires a shift away from a one-size-fits-all mindset. This course will help leaders understand the unique motivators, values, and communication styles of each generation and implement inclusive leadership strategies that strengthen teams and drive performance.

Learning Outcomes

By the end of this multi-generational workforce training, participants will be able to:

Understand the impact of generational diversity on workplace communication, motivation, and performance

Identify key generational characteristics and what drives engagement across Traditionalists, Boomers, Gen X, Millennials, and Gen Z

Adapt leadership and communication styles to meet the needs of different age groups

Set clear expectations and boundaries while managing varied work preferences and employee needs

Use the Conversational Intelligence Dashboard to improve information sharing, feedback, and team dialogue

Move beyond the “one-size-fits-all” approach to team management and development

Explore the 70/20/10 learning model for effective workplace development

Recognise non-financial motivators that increase engagement across different generations

Promote psychological safety within multi-generational teams

Develop creative recognition and reward strategies that resonate with diverse employees

Use business acumen and inclusive leadership to set a unified vision and empower all team members

Who Should Attend?

This workshop is ideal for:

• People Managers and Team Leaders

• HR Professionals and Training Specialists

• Supervisors and Project Managers

• Organisational Development Practitioners

• Anyone responsible for employee engagement and workforce management

Training Delivery Formats

Training is available in multiple formats to suit your team’s needs:

• Virtual Instructor-Led Sessions

• In-Person Workshops

• Blended Learning Programmes (combining online and face-to-face learning)

Training Methods

We use a variety of interactive, experiential learning techniques to support knowledge retention and practical application:

• Group discussions and brainstorming

• Scenario-based learning and case studies

• Role play and feedback sessions

• Quizzes, videos, and learning games

• Round table reviews and peer collaboration

Customised Training Available

We offer bespoke workshop solutions tailored to your team’s generational makeup, industry, and business goals.
Contact us for a full course brochure or to learn how we can help you create an inclusive, high-performing multi-generational workforce.