Retail Selling QQI Level 5

Course Outline

Bespoke Training Solutions Tailored to Your Sector

Our customised workshops and bespoke training programmes are specifically designed to meet the unique needs of the retail sector. This comprehensive retail sales training course prepares participants for employment, career advancement, or upskilling within the retail industry. Whether you’re already working in retail or looking to enter the sector, this course offers practical, job-ready skills aligned with current industry standards.

Ideal for individuals seeking roles in retail sales, customer service, or retail management, this workshop delivers hands-on learning in sales techniques, product knowledge, and customer relationship management.

What You’ll Learn

Upon successful completion of this retail sector training course, participants will be able to:

Identify product features and benefits and effectively match them to customer needs.

Use proven sales techniques to confidently open and close sales.

Deliver compelling sales pitches backed by strong product knowledge.

Build strong customer relationships using effective communication and relationship selling strategies.

Handle and overcome customer objections throughout the sales process.

Understand the legal and ethical responsibilities of retailers toward consumers.

Process sales transactions including refunds, voids, and vouchers using EPOS systems.

Manage customer complaints professionally and handle retail challenges with confidence.

Flexible Training Options

Training can be delivered through Virtual, In-Person, or Blended Learning formats. We also offer fully tailored solutions to match the specific needs of your organisation or retail team.

Contact us today to learn more about our customised retail training workshops and how we can help you or your team thrive in today’s competitive retail environment.

Retail Selling 5N1619 Course Profile Sheet