Customer Service
This dynamic and interactive training course will provide participants with practical, usable and vocationally relevant customer service skills.
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Devising & Implementing Strategy
This workshop introduces participants to the basics of devising and implementing strategies in organisations or small businesses.
Psychological Safety at Work
According to researcher Dr. Amy Edmondson, psychological safety exists in workplaces where there is a high level of trust and respect.
Managing Your Multi-Generational Workforce
Over the past decade, workplace dynamics have become more diverse and complex. People are living longer and working longer, and consequently, forward-looking organizations are adjusting their approach to communicating with employees encompassing soft skills like motivation, attitudes, and values.
Conflict Management Workshop
This workshop is designed to enable those in a leadership role to develop a greater awareness of their personal style of dealing with conflict in the workplace and in their personal lives.
Presenter Masterclass
This Presenter Masterclass is essential for professionals who need to present high impact, interactive meetings, pitches, or training sessions in any setting.
Leading With Emotional Intelligence
High emotional intelligence is an essential component of positive leadership. According to Daniel Goleman, there are five key elements to Emotional Intelligence
Team Leadership
During this Team Leadership workshop participants will explore theories and practices from contemporary leaders to explore the key differences between traditional and modern team leadership.
Influencing Skills
The ability to motivate and influence others to take action is a fundamental component of leadership. The best leaders can successfully influence employees and colleagues at all levels.
Leadership Coaching
Excellent coaches (and leaders) improve the quality of work life for employees and work colleagues; creating a positive, supportive and proactive work culture.
Time Management
Time is a valuable resource to both employers and employees. By engaging in this time management module participants will enhance their appreciation and use of time as a resource and become more proactive and tuned in to their use of time in the workplace.
Customer Service QQI Level 4 & 5
This dynamic and interactive training course will provide participants with practical, usable and current customer service skills, help them to develop confidence in dealing with consumers and enable participants to tackle challenging situations or problems with ease.
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