Positive Mindset

6 Tips for Maintaining Great Customer Service During Lockdown

Lockdown 3.0 and the struggle is real – another blow to the economy and retail outlets and non-essential services across the country.  In these times of unprecedented crisis and uncertainty businesses of all sizes are facing new and unfamiliar challenges; it is easy to see how the blurred lines between business sustainability, survival, income generation, …

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7 Tips to help your staff to minimise the effects of ‘Pandemic Fatigue’

Is Your Staff Experiencing Pandemic Fatigue? The worldwide response from organisations and employees to the COVID-19 pandemic has been phenomenal in terms of co-operation, teamwork, and resilience. The first half of 2020 was dominated by uncertainty and crisis management with the second half of the year focused on survival and adjusting to what has become …

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